http://www.hispanicmpr.com Providing you essential information on America's largest minority Mon, 8 Sep 2008 01:01:28 +0000 http://wordpress.org/?v=2.3.3 http://www.hispanicmpr.com/resources/articles/¡bienvenidos-best-practices-for-using-welcome-calls-in-your-hispanic-customer-service-strategy/#comment-866654 Lauri Jordana Thu, 03 Apr 2008 20:45:52 +0000 http://www.hispanicmpr.com/resources/articles/¡bienvenidos-best-practices-for-using-welcome-calls-in-your-hispanic-customer-service-strategy/#comment-866654 This article has invaluable information about strengthening the customer relationship from the outset. A touchpoint early on to explain our processes will ease any fears and create trust, yet it's often forgotten even among companies that have implemented strong marketing efforts. As they say, retaining a customer costs a lot less than acquiring a new one! We'll definitely be bringing this information to our Hispanic marketing clients so they can best retain their new Hispanic customers. This article has invaluable information about strengthening the customer relationship from the outset. A touchpoint early on to explain our processes will ease any fears and create trust, yet it’s often forgotten even among companies that have implemented strong marketing efforts. As they say, retaining a customer costs a lot less than acquiring a new one! We’ll definitely be bringing this information to our Hispanic marketing clients so they can best retain their new Hispanic customers.

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