Posted by Elena del Valle on October 11, 2013
Capture the Mindshare and the Market Share Will Follow
Some people are brand loyal because they believe that those brands provide them with extraordinary value that cannot be acquired any other way. That is how Libby Gill, a Los Angeles management consultant, sees the relationship between consumers and brands. She says that the most successful brands are carefully built by people who are meticulous about getting certain things right.
In Capture the Mindshare and the Market Share Will Follow: The Art and Science of Building Brands (Palgrave MacMillan, $26), a 240-page hardcover book published this year, she explains her thinking. When she writes about mindshare she's referring to the heads, trust, loyalty and hearts of a company's customers.
In the book, she promises readers a blueprint for deep and lasting connections for executives, entrepreneurs, leaders and those who seek to influence, sell, persuade or attract customers. She defines branding as the ability to maintain an on going connection through awareness of value that drives others to act and create loyalty born of hope, trust and respect.
She describes seven elements she sees as necessary for the creation of the powerful company client relationships that generates customer loyalty and promotes economic success among successful brands. The elements are: Clarify Customer Benefits, Commit to Your Customer, Collaborate with Your Customer, Connect with Your Customer, Compete with Your Competition, Communicate with Confidence and Certainty, and Contribute to the Community.
An executive coach and branding expert with over 20 years of industry experience, Gill is the former head of communications and public relations for Sony, Universal, and Turner Broadcasting. Her clients include ABC-Disney, Nike, PayPal, Warner Brothers, and Wells Fargo. Her previous books are Traveling Hopefully: How to Lose Your Family Baggage and Jumpstart Your Life, and You Unstuck: Mastering the New Rules of Risk-taking in Work and Life.